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This document is an agreement between you and this service. It defines the use of the product and services provided as Value Added Services for Mobile and Internet.
This service and website are fully operated and controlled by Mobistar Limited, BLK 2, FLAT 4 Games Village Surulere, Lagos.
We reserve the right, at our sole discretion, to change, modify or otherwise alter these Terms and Conditions at any time. Changes and modifications become effective when posted on the web page.
Please review these Terms and Conditions periodically. Your continued use of the service constitutes acceptance of the revised Terms and Conditions.
This service must not be used to intentionally engage in illegal conduct. We will not knowingly create, store or disseminate illegal content, infringe copyright or infringe intellectual-property rights.
The service must not be used to send spam or promote the sending of spam. We may notify you by SMS about changes to the service or display notices and links to notices on the service.
All participants must be at least 18 years old and/or have the bill payer's permission. By accessing the service, you accept all the Terms and Conditions in this User Agreement.
Billing errors are charged. Network fees may apply.
Customers pay a fixed subscription fee of R7/day on Vodacom and MTN. On Cell C, the fee is R7/day up to a maximum of R35/day.
The subscription provides access credentials assigned only to the relevant customer and access to content in several categories, including videos, pictures, text and games. Content may be downloaded.
The service is available via WEB and WAP. WAP access may be subject to additional GPRS costs imposed by your network operator. Contact your network operator for more information.
To exit this service, dial *135*997# or send an email to info@socialplayza.com.
Support number: 0879407333.
Mobistar Limited is a member of WASPA and is bound by the WASPA Code of Conduct. Customers may approach WASPA to lodge a complaint in accordance with the WASPA complaints procedure.
Mobistar Limited may be required to share information relating to a service or customer with WASPA for the purpose of resolving a complaint.
WASPA website: www.waspa.org.za
Our services are non-transferable to other users or accounts and have no cash or monetary value. We provide information, facts and opinions from different sources.
The service is provided on an "as is" basis without warranties of any kind, whether express or implied, including warranties of title, merchantability or fitness for a particular purpose, except for warranties that cannot lawfully be excluded, restricted or modified.
Neither Mobistar Limited nor its affiliates endorse or are responsible for the accuracy or reliability of any opinion, advice or statement on the service.
Neither Mobistar Limited nor any of its subsidiaries, divisions, affiliates, agents, representatives or licensors shall be liable to you or anyone else for any loss, injury, or direct, indirect, incidental, consequential, punitive or similar damages arising from your access to, use of or inability to access or use the service or information available through the service, except to the extent liability cannot lawfully be excluded.
You waive claims against Mobistar Limited and its subsidiaries, divisions, affiliates, agents, representatives and licensors arising from your use of the service, to the fullest extent permitted by law.
You accept responsibility for, and indemnify and hold us harmless from and against, actions taken by any user authorised to use your account, including disclosure of password codes to third parties.
By using the service, you release Mobistar Limited, its subsidiaries and its affiliates from liabilities regarding your participation in the service, to the fullest extent permitted by law.
This service does not monitor or store the content of private messages sent through the service and cannot be held responsible for the content of those messages.
If the service cannot operate as planned because of a computer virus, bugs, tampering, unauthorised intervention, fraud, technical failures or other causes beyond the service provider's control, the service providers may, at their discretion, disqualify any individual who tampers with the entry process and cancel, terminate, modify or suspend the service.
The service providers assume no responsibility for errors, omissions, interruptions, deletions, defects, delays, transmission failures, communications-line failures, theft, destruction, unauthorised access to or alteration of entries.
The service provider is not responsible for technical malfunctions of telephone networks, telephone lines, online systems, servers, providers, computer equipment or software, or for failures caused by human error or internet traffic congestion.
Sponsors are not responsible for incompatibility between an entrant's hardware, software or browser technology and the sponsor's technology. Deliberately damaging a website or undermining the legitimate operation of the service may violate criminal and civil laws. The sponsor reserves the right to seek available remedies.
We create a mobile-number database to keep the service functioning. Your phone number is your username and is placed in the Sender ID field to prevent anonymous messages. This is the information the service requests and gathers to allow you to participate.
By joining the service, your number is placed on our distribution list. While on that list, you may receive service updates or promotions.
To remove your number from the distribution list, dial *135*997#, email info@socialplayza.com or call 0879407333.
In accordance with the General Data Protection Regulation (GDPR), EU Regulation 2016/679, and related legislation, Mobistar Limited informs users that information relating to products, services and associated personal data may be included in a file owned by Mobistar Limited for automatic processing. By accepting these Terms and Conditions, you consent to this processing.
Mobistar Limited will retain personal data for a maximum period of 24 months from the date of collection, after which it will be securely deleted, unless a longer retention period is required or permitted by applicable law.
At our sole discretion and without prior notice, we may terminate your access to the service and/or deactivate or delete your membership account if we determine that you have violated these Terms and Conditions.
Materials used or displayed on the service, including text, photographs, graphics, illustrations, artwork, music, video, sound, names, logos and trademarks, are the property of Mobistar Limited, its affiliates or licensors and are protected by copyright, trademark and other laws.
Content may be displayed solely for personal, non-commercial use. You must not modify, reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate such material without written permission from Mobistar Limited or the appropriate rights holder.
We may suspend or terminate the service of any customer who does not comply with these Terms and Conditions or other related contractual obligations.
We may take down content that we consider illegal or for which we receive a valid takedown notice. Any attempt to deliberately hamper the operation of the service may result in legal action.
Service providers may prohibit individuals from participating and may disqualify entries if they attempt to disrupt the service, circumvent these rules, repeatedly disregard the rules, or act in an inappropriate, abusive, threatening or harassing manner. Service-provider decisions are final, subject to applicable law.
Last updated: 18 September 2026
This Privacy Policy explains how Mobistar Limited collects, uses, shares, stores and protects personal information when you visit the SocialPlay website, subscribe to the service, access its games or other digital content, or contact customer support.
This Policy is intended to comply with South Africa's Protection of Personal Information Act, 2013 (POPIA), and other applicable requirements.
Responsible party: Mobistar Limited
Address: BLK 2, FLAT 4, Games Village, Surulere, Lagos, Nigeria
Service: SocialPlay
Website: www.socialplayza.com
Privacy and support email: info@socialplayza.com
Support number: 087 940 7333
SocialPlay is available in South Africa to eligible Vodacom, MTN and Cell C customers. Your mobile network operator also processes certain personal information under its own privacy notice and subscriber terms.
Depending on how you use SocialPlay, we may process:
We obtain this information directly from you, from your use of SocialPlay, and from Vodacom, MTN, Cell C or the technical and billing providers involved in activating, charging, renewing and cancelling your subscription.
Mobile-billed subscriptions do not require you to provide SocialPlay with payment-card details.
We process personal information to:
Depending on the purpose, processing may be necessary to perform the subscription agreement, comply with a legal obligation, pursue a legitimate interest that does not unjustifiably affect your rights, or act with your consent.
Your mobile number and subscription information are necessary to activate, bill and manage the service. If this information cannot be processed, we may be unable to provide the subscription.
We may send messages necessary to operate your subscription, such as activation, billing, service-change and cancellation notices. These are service communications and are not optional while the relevant subscription remains active.
Promotional messages will only be sent where permitted by applicable law. Where consent is required, subscribing to SocialPlay will not by itself be treated as unlimited consent to receive unrelated marketing.
You may opt out of promotional communications using the instructions in the message or by contacting info@socialplayza.com. Opting out of marketing does not automatically cancel your paid subscription.
To cancel the subscription itself, dial *135*997# or contact customer support.
We may disclose necessary personal information to:
Providers acting on our behalf may only use personal information for the agreed services and must apply appropriate confidentiality and security measures.
We do not sell your personal information to third parties for their own advertising purposes.
SocialPlay may use essential cookies and similar technologies to maintain sessions, authenticate users, remember necessary settings and protect the website. Additional tools may be used for audience measurement, service improvement or advertising attribution.
Where consent is required, optional cookies or tracking technologies will only be activated after you have made the relevant choice. You may also control cookies through your browser, although blocking essential cookies may prevent parts of the service from working correctly.
Publication note: Before publication, insert or link to the actual cookie list, including each provider, purpose, cookie or identifier name, duration and the mechanism for accepting, rejecting and changing optional preferences.
Mobistar Limited is based in Nigeria, while SocialPlay is offered to users in South Africa. Personal information may therefore be processed outside South Africa, including in Nigeria and in countries where approved technical providers operate.
Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the recipient is subject to a law, agreement or binding arrangement that provides an appropriate level of protection as required by POPIA.
Publication note: Before publication, confirm the actual hosting, backup and remote-access locations, the providers involved and the safeguards used for each cross-border transfer.
Personal information collected for SocialPlay will be retained for no longer than necessary for the purposes described in this Policy and, in any event, for a maximum of 24 months from the date of collection, unless a longer period is required or permitted by law, reasonably necessary for a lawful purpose, or required to establish, exercise or defend a legal claim.
When the applicable retention period ends, the information will be securely deleted, destroyed or de-identified so that it cannot reasonably be reconstructed.
Cancelling the subscription does not necessarily result in the immediate deletion of every record. Certain activation, billing, consent, security or complaint records may need to be retained for the remainder of the applicable lawful period.
We implement reasonable technical and organisational safeguards designed to protect personal information against loss, damage, unauthorised access, unlawful processing, alteration and disclosure.
Access is limited to authorised personnel and service providers who require the information for legitimate operational purposes. No online service can guarantee absolute security.
Do not disclose your password, access code or one-time verification code to anyone. If you believe your information or subscription has been misused, contact info@socialplayza.com or call 087 940 7333.
Subject to POPIA and any lawful limitations, you may have the right to:
To exercise a right, email info@socialplayza.com and identify the mobile number concerned and the nature of your request. We may ask for proportionate proof of identity to protect your information.
Never send us a password or one-time verification code.
You may contact the Information Regulator South Africa through its official website: https://inforegulator.org.za/
The subscription is intended for users aged 18 or older or users who have the bill payer's valid permission. SocialPlay does not knowingly seek to collect children's personal information without the authorisation required by law.
If you believe that a child's personal information has been processed without proper authorisation, contact us so that we can investigate and take appropriate action.
You may cancel your paid SocialPlay subscription by dialing *135*997#. You may also request assistance by emailing info@socialplayza.com or calling 087 940 7333.
Cancelling a subscription, opting out of marketing and exercising a privacy right are separate actions. If you want us to deal with more than one of these, clearly state each request.
Mobistar Limited is a WASPA member. You may lodge a service complaint through https://www.waspa.org.za/ in accordance with the WASPA complaints procedure. A privacy complaint may also be submitted to the Information Regulator.
We may update this Privacy Policy when our service, data practices or legal obligations change. The latest version and revision date will be published on the SocialPlay website. Where a change requires fresh consent, we will request it before carrying out the relevant processing.
Mobistar Limited — SocialPlay
BLK 2, FLAT 4, Games Village, Surulere, Lagos, Nigeria
Email: info@socialplayza.com
Support: 087 940 7333
SocialPlay is provided by Mobistar Limited to make mobile entertainment easy to discover and enjoy. Browse the available collection, find something new and access your favourites wherever you are.
SocialPlay is your go-to entertainment subscription for games and downloadable digital content. Explore games, apps, videos, images, wallpapers and more—all from one convenient platform. Available to Vodacom, MTN and Cell C customers for R7 per day. Cell C charges are limited to a maximum of R35, as set out in the service terms.
Need help with SocialPlay, your subscription or billing? Email info@socialplayza.com or call 087 940 7333.